Tag Archives: Payroll Shared Service Centre

LATEST UPDATE – Payroll Shared Service Centre

ARCO recently met with Department of Defence (DoD) officials to discuss the introduction of the Payroll Shared Service Centre (PSSC). At this meeting it was announced that the PSSC has been established and will assume responsibility for pension payments from this October.

ARCO members will be aware from previous postings that the PSSC, which is a Government initiative administered by the Department of Public Expenditure and Reform, aims to consolidate and integrate payrolls from the 18 payroll centres currently delivering this service to 53 Departments and Offices. All DoD payrolls – including those for retired military personnel in receipt of pensions – will now migrate to the PSSC.

DoD will write to all pensioners in September outlining how it proposes to manage the move and how it will impact on pensioners. DoD personnel directly involved in pension and salary payments will transfer to the PSSC but will remain based in Galway. The PSCC helpdesk will operate from Killarney and will deal with general pension queries for all public service pensioners. Galway will, however, continue to deal with queries in relation to what DoD terms ‘pension entitlements’.  Pensioners will have the opportunity of opting to view their pension slips and P60 on line and printing them off where necessay. Where pensioners do NOT opt for this system the pension slip will continue, as before, to come through the letterbox every month.

ARCO remains concerned in relation to:

  • The difficulties further moves towards online pension services could present for some ARCO members.
  • The potential confusion that could result from having dual points-of-contact to deal with pension related queries.
  • The fact that civil servants, with no previous knowledge or background in matters specific to Defence Forces' pensions, could eventually become responsible for administering military pension accounts.
 
Members should forward any observations they might have on the matter.
 

LATEST – Payroll Shared Service Centre

ARCO members will be aware from a previous posting that the Government has decided to establish a Payroll Shared Service Centre (PSSC) for the Civil and Public Service. The PSSC, which will be under the control of the Department of Public Expenditure and Reform, aims to consolidate and integrate payrolls from the 18 payroll centres currently delivering payroll to 53 Departments and Offices. All Department of Defence payrolls – including those for retired military personnel in receipt of pensions – will be migrated to the PSSC.

ARCO raised the following concerns in relation to PSSC with the Department of Defence earlier this year:

  • The difficulties a move towards online pension services would present for some ARCO members.
  • The need to maintain a named point-of-contact to deal with pension related queries from ARCO members post-migration to PSSC.
  • The fact that civil servants, with no previous knowledge or background in matters specific to Defence Forces pensions, could become responsible for administering military pension accounts.

The latest information provided to ARCO indicates that while the move to establish a PSSC is still progressing, its implementation will be significantly delayed. This is due to unforeseen complications that have arisen and which are taking longer than anticipated to overcome. Pensions’ Section of the Department of Defence has also identified issues and is working to resolve these with the PSSC Project Managers. 

ARCO has been assured that the function of calculating entitlements will remain with the Department of Defence and the facility of contacting those dealing with entitlements will also remain with it. 

The bottom line is that a date for the move to the new system is by no means imminent. Further information will be posted as it becomes available.

IMPORTANT FOR ARCO MEMBERS – Payroll Shared Service Centre

The Government has decided to establish a Payroll Shared Service Centre (PSSC) for the Civil and Public Service as part of its Public Sector Reform Plan. The PSSC aims to consolidate and integrate payrolls from the 18 payroll centres currently delivering payroll to 53 Departments and Offices.

The PSSC will be based in three locations (Killarney, Tullamore and the existing Department of Defence site in Galway) and will be managed and operated by civil servants under the control of the Department of Public Expenditure and Reform (DPER). All Department of Defence payrolls – including those for retired military personnel in receipt of pensions – will be migrated to the PSSC.

It is stated that the successful implementation of the PSSC project will facilitate the provision of:

  • The option for online payslips, P60s, etc.
  • A high quality customer service.
  • Greater efficiency in payroll service delivery.

The Department of Defence has informed ARCO that it intends to make the move to PSSC as seamless as possible. A project team has been set up within Finance Branch in Galway to ensure that the move is accomplished with the minimum of disruption to its clients. The Department envisages that all Defence payrolls will be moved to the PSSC on a phased basis over the coming 12 to 15 months, with the military pensions’ payroll doing so by early to mid 2015.

ARCO raised a number of concerns in relation to PSSC when it met with Department of Defence officials on 11 February 2014. These included:

  • The difficulties a move towards online pension services would present for some ARCO members.
  • The need to maintain a named point-of-contact to deal with pension related queries from ARCO members post-migration to PSSC.

These points were reiterated and expanded upon in a follow-up letter from ARCO to the Department of Defence, sent on 4 March. In its letter ARCO pointed to the significant number of its members who do not have direct access to a computer or to e-mail. ARCO also pointed to the fact that achieving the promised high quality of customer service may prove difficult in an environment where civil servants, who have no previous knowledge or background in matters specific to Defence Forces pensions, could become responsible for administering military pension accounts.

ARCO will maintain contact with the Department of Defence on this matter and further postings will be placed on this website as information becomes available to it. Members are invited to pass any concerns they might have to ARCO.

css.php